Abdelbaset

Abdelbaset

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Did not you guys note something about Vodafone's offers and promotions? A really interesting thing that made me stop and ask: If I have subscribed for an offer that doubles my credit, for example, would I, one day, wake up and say, oh I need this offer no more? Why does Vodafone give you the option to unsubscribe an offer? Couple of years ago, Vodafone announced for the offer of doubling your credit by dialing a number before the card's number. Well, I went for it, and dialed this number before I charge, and I got my double credit. When I bought another credit to charge, I dialed the same number so that it doubles my credit, guess what, I got no extra credit. I called them (customer service), and asked about it, they said "Dialing the same offer number again cancels the offer !!!"............... I said "Let me ask you a question, if I know that this option exists, would I dial it? Why would I step back from doubling my credit?" His answer was as follows "There are people in the street who use this offer by doubling the credit and transfer credit to other users with interest." I said "Does people at Vodafone put their offers' policies based on the bad people in the street, what about me, the customer who was a subscriber since it was CLICK, and I paid more than 1500 pounds for the mobile line??!!" If you want to see this, go to the official site of Vodafone, subscribe for the SMSs offer, and then sign in, and find the option of unsubscribe from the offer. Maybe I am missing something here, but if you find a reason for putting this option, I would appreciate if you tell me about !!!!!

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Posted by on in Why NOT Vodafone
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Couple of days ago, I called Vodafone customer service cause the system keep nagging my young brother that he has credit that is five pounds or less. What is interesting is that I charged it myself, and I monitored his usage. One of the brilliant ladies there, who get paid for solving problems, said that sure I have already used it. Well, a day later, I called again, and a man answered me, he said no sir, you do have credit that is more than the five pounds. I said fine, that is good. Today, my brother made a call, and now he has no credit. The question is, how come a Vodafone customer service agent says that I have a credit of 17 pounds, and for a call I lose all of them, and the system keep annoying me with their stupid message? For God sake, stop saying "It is a system issue", guys, the system is not a creature that we have to cope with. It is a human made, and guess what, you gotta know how to deal with and fix, cause your system is a crap.

Tagged in: credit system issue
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